Paul Munroe

Cloud Engineer with Music Industry & Community Expertise

Core Expertise

AWS & Cloud Infrastructure

Strong experience across EC2, S3, RDS, VPC, IAM, Lambda, and CloudTrail. Proficient with infrastructure as code using Terraform and CloudFormation.

Monitoring & Observability

Specialise in building dashboards and tuning alerts using CloudWatch, Grafana, Opsgenie, and Athena to improve detection and reduce noise.

Community Management & Engagement

Led community moderation and engagement for music communities with thousands of daily active users across Discord and YouTube livestreams. Built positive, thriving digital spaces.

Music Industry & Artist Relations

Scouted talent and coordinated promotion campaigns across streaming platforms. Worked with 50+ artists, achieving 100M+ streams and building lasting industry relationships.

Automation & Scripting

Automate deployments, patching, and reporting using Python, Bash, and TypeScript. Experience with CI/CD pipelines and workflow optimization.

Digital Content & Social Media

Managed YouTube channels to 4M+ subscribers and 80M+ views. Created visual content using After Effects and Photoshop for artist releases and brand campaigns.

Containers & Orchestration

Work with Docker and Kubernetes for containerised workloads, alongside PostgreSQL, Redis, and MongoDB for data management.

Security & Compliance

Ensure uptime, patching, and compliance with security frameworks. Collaborate closely with DevOps and Security teams on incident response.

Performance & Cost Optimization

Advise on cost optimisation and performance tuning for enterprise AWS environments. Build data pipelines for leadership insights.

Experience

Application Support Engineer (Cloud & SRE Focus)

Gamma Labs August 2024 - Present Manchester

Leading AWS support and observability for multiple enterprise environments. Build and tune monitoring in CloudWatch, Grafana, and Opsgenie to improve detection accuracy. Create AWS Lambda and Athena pipelines surfacing insights in QuickSight. Handle secure applications ensuring uptime, patching, and compliance. Advise on cost optimisation and performance tuning while maintaining clear documentation.

Support Developer

Revive Management March 2024 - July 2024 Altrincham

Supported and developed AWS-hosted client campaigns focusing on secure platforms. Worked across frontend (HTML, CSS, JavaScript) and backend (Python for automation). Gained wider AWS experience with deployments and monitoring improvements. Streamlined team workflows using Jira and Git.

Enterprise Support

The Hut Group February 2022 - February 2024 Manchester

Monitored large scale AWS and hybrid infrastructure at the Global Operations Centre. Led Major Incident management and tuned dashboards in Grafana, Kibana, and Nagios. Built Node.js and Bash scripts to automate routine work. Coordinated incident communications and oversaw scheduled maintenance to ensure stability and security compliance.

Software Engineer (Freelance)

Paradise Music Group June 2023 - February 2024 Remote

Built internal web tools to automate music release and social media workflows using NestJS and NextJS with PostgreSQL and Redis. Containerised in Docker and deployed on self-managed Kubernetes. Owned full stack including CI/CD pipelines, monitoring, combining development with reliability and security responsibilities.

A&R & Promotion

Paradise Music Group August 2021 - February 2024 Remote

Scouted new talent and supported artists with promotion strategies across streaming platforms. During this time, we passed 100m+ streams and worked with over 50 artists. Helped plan rollouts, coordinate campaigns, and build meaningful relationships with artists and their teams to maximise each release's success.

Social Media Manager

Paradise Music Group - Wave Music / Dance Paradise / Rock Paradise August 2018 - April 2022 Remote

Managed the YouTube and social media presence for Dance Paradise and Rock Paradise, growing the channels to over 200k subscribers and 80 million views. Created visual content using After Effects and Photoshop, scheduled posts, and worked with artists and labels to promote their releases and build long-term audience engagement.

Community Manager & Coordinator (Volunteer)

The Nations (Trap Nation & Chill Nation) April 2017 - August 2017 Remote

Led community engagement and moderation efforts across multiple platforms for The Nations network. Managed the Discord server community and moderated YouTube livestream chats, fostering a positive environment for thousands of daily users. Coordinated with team members to ensure consistent brand messaging and community guidelines across all channels.

Community Manager (Volunteer)

CloudKid February 2018 - Present Remote

Managed and moderated the Discord community for CloudKid, creating a welcoming space for music fans and artists. Coordinated community events, facilitated discussions, and maintained community guidelines to ensure a positive and engaging environment for all members.

Projects

mixor.io

An all-in-one operations platform for indie record labels and music promo channels. Centralises campaign management, contact tracking, release scheduling, and automation. Features smart inbox, LinkedIn verification, and metadata tracking across Spotify and YouTube.

Next.js AWS Lambda DynamoDB Founder

triage.tools

Lightweight browser-based troubleshooting tools for IT engineers. 100% client-side with zero backend. Features log parsing, WebRTC diagnostics, HAR file analysis, and traceroute visualisation. Prioritises privacy and performance.

Vanilla JS Privacy-First No Backend

AI Football Visualiser

Transforms raw match footage into visual analytics. From average player positions to dynamic heatmaps. Built for coaches, fans, and football analysts.

AI/ML Computer Vision WIP

Fan Alert System

Custom fan alert system for NOTD that pings followers whenever new content posts — music, socials, or updates. Built with IFTTT integration.

Automation Music Tech

SRE Tools & Alerting

Created lightweight tools and alerting logic to support uptime and catch failures early. Reduced manual work through pragmatic automation powered by JavaScript.

SRE Monitoring Automation

Social Scheduler

Automated content scheduling system for Paradise/Wave Music. Made social posts smoother and gave the team more time to focus on creative work.

Automation Social Media

Let's Connect

Always open to discussing cloud engineering, SRE practices, or new projects. Feel free to reach out.